Accurately Pinpoint the Geo-Location of Website Visitors for Optimal Handling

Is it important for you to know the geographic location of your website’s visitors in order to greet them in the correct language, serve them the proper offers and forms, or verify their identity? PingGiant automatically identifies the location of each visitor and the type of device they are using (computer, mobile device, etc.) with exceptional accuracy and speed. This can allow you to optimize your customers’ experience based on their physical location and streamline your verification processes, as well.

A customized, efficient interaction for the customer means better customer retention, smoother transactions and a healthier bottom line for your company.

Automatically Route Inbound Callers to the Proper Agent

Would you like to be able to quickly and easily route callers to the proper call center or agent based on the origin of the call, with contact information pre-populated and verified in your system? PingGiant makes that possible with accurate, real-time data capture.

Having the most up-to-date data about your customers means your marketing budget, customer service efforts and cross-selling opportunities are never wasted. Meanwhile, your customers will have a more satisfying, personal experience, one that is likely to bring them back for future transactions.

Focus Your Marketing and Customer Service Functions with Enhanced Data

Learn more about your customers and prospects, increase conversion rates and maximize lifetime customer value with enhanced data appended to your basic contact records from PingGiant’s vast marketing databases. The more you know about your customers, the better you can tailor your marketing and customer service efforts, leading to fewer wasted resources and a healthier bottom line. To increase the value of your leads and customer data entries, PingGiant can provide:

• Complete Contact Info: cell phones, VoIP, add’l email addresses, etc.
• Household Demographics
• Purchasing History
• Website and eCommerce Behavior
• Affluence Indicators: Zip demographics, property values, cars, education levels, etc.
• Caution Flags: criminal records, sex offenders, outstanding judgments, etc.